Author
Carrie Graham PhD
The Gap is Costing You. It’s Time to Bridge It.
You’ve built the systems. You’ve hired the talent. Yet, the seamless operation you envisioned remains out of reach. Projects stall, communication breaks down, and growth feels like an uphill climb. You are leading the charge, but the connection between your operations and your people is fractured.
Common problem. Uncommon solution.
In When Operations Meet People, Dr. Carrie Graham reveals the hidden friction points that keep CEOs and Founders awake at night. This is your diagnostic roadmap to move beyond surface-level “fixes” and tackle the root causes of organizational stagnation.
Through her proprietary ERA Framework, Dr. Graham provides small and mid-sized leaders with the blueprint to align leadership, systems, and performance-without needing a massive HR department. Stop guessing and start building the bridge to a high-performing, sustainable organization.
Inside, you will discover how to:
- Identify Root Causes: Stop treating people and operations symptoms and start fixing the structural “whys” behind the friction.
- Master the ERA Framework: Implement a clear, actionable methodology to identify and resolve performance gaps immediately.
- Scale with Fluidity: Learn to build customized, sustainable, that allow your organization’s operation to grow without breaking.
MEET:
Carrie Graham, PhD
Dr. Carrie Graham is a workplace learning strategist and founder of COG Learning & Solutions, LLC. She holds a PhD in adult and workplace learning from the University of Connecticut and is a board-certified athletic trainer. With 28 years of practitioner experience—including 17 years as a university professor—Dr. Graham brings a rare blend of academic rigor and real-world application to organizational development. Her consulting work spans instructional design, training needs assessment, curriculum development, and strategic planning facilitation across nonprofit, government, and private sectors.
Through her consultancy, Dr. Graham works with CEOs, founders, and executive directors to diagnose organizational challenges with precision. Rather than defaulting to training as a solution, she uses the ERA Framework to determine whether organizations have a training problem, an operations problem, or a people problem—then maps the appropriate pathway forward. Her book, When Operations Meet People, offers leaders a practical methodology for aligning training, operations, and organizational culture to drive sustainable results. Dr. Graham is a sought-after speaker and facilitator, known for translating complex learning theory into actionable strategies that leaders can implement immediately.
